Return & Exchange Policy
International orders and sale items are final sale and cannot be returned or exchanged.
How to Return or Exchange an Item
- Please read our policy in full before you initiate a return or exchange to make sure your item(s) is eligible.
- Visit our returns portal at showingversatile.com to begin the process.
- Enter your order number and the email address used to place the order.
- Follow the instructions provided on the screen.
- You will receive an email with details on how to send the item(s) back to us.
- Once we receive your return, we will send you another email when the return has been confirmed and the refund is completed.
Sale Items
All sale items are final sale and cannot be returned or exchanged.
Returns for Domestic Orders
For all domestic orders, you may be offered a refund or exchange only within thirty (30) days of the purchase date. All international orders are final sale and no refunds will be issued. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
You will be responsible for the shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
To start a return, please visit our returns portal at showingversatile.com.
Exchanges
We only replace items if they are defective or damaged. Unfortunately, we are unable to offer direct online exchanges. Should you wish to order a different style, size, or color, please submit a new order online and return the unwanted item. We will issue a refund to your original form of payment once we receive the returned item.
Depending on where you live, the time it will take for your exchanged product to reach you may vary.
To start an exchange for a defective or damaged item, please visit our returns portal at showingversatile.com.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.
There are certain situations where only partial refunds may be granted (if applicable):
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please visit our contact page at showingversatile.com for further assistance.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified about your return.